Getting started
  • What is TopHelpers?
  • Who we are?
  • How does TopHelpers work?
  • Is TopHelpers licensed?
  • Is TopHelpers a moving company?
  • Why should I use TopHelpers?
  • • How do I move with TopHelpers?
Payments and pricing
  • Payment methods
  • Should I deposit a payment to reserve a move?
  • What’s the “Due Now” fee?
  • How the "Due now" fee is calculated?
  • When do I get charged for my move?
  • Payment error!
  • Is TopHelpers available in my city?
  • Can I reschedule my booking?
  • Whom should I call with issues on my move?
  • When is a good time to move?
Protection & Insurance
  • • Can I request License and Insurance credentials?
  • What items can not be moved?
  • Can I ship my valuables like documents, jewelry and etc with other items?
  • What if some of the items get broken or lost?
  • Released value protection
  • Full Value Insurance Coverage
  • Can I ship my valuables like documents, jewelry and etc. with other items?
  • How far in advance should I book my move?
  • How soon do I get a response from a moving company?
  • What happens if the mover rejects my order?
  • In case I cancel my booking, will I be charged?
Extra charges and Discounts
  • Will there be any extra charges?
  • Can I get a discount?
  • What are the rates for extra hours?
Getting started
Getting started
  • How does TopHelpers work?
  • How do I list my company?
  • What are the required documents?
  • How much for the registration on TopHelpers
  • How long will it take to review my application?
  • Whom should talk to about listing my company?
  • What’s the difference between other platforms and TopHelpers?
Getting started
Profile & Dashboard
Getting started
  • What is the "service area"?
  • What is the "surge rate"?
Getting started
  • How do I collect my payments?
  • Can I cancel, reschedule and reject moves?
  • What is the cancelation policy?
  • When can I charge extra?
  • How does TopHelpers process their commission fee?
Getting started
Profile management
Getting started
Common questions
  • Can I change my company name?
  • What are max and min distance?
  • How does referral program work for companies?
  • Does TopHelpers provide leads or exact orders
  • Can companies write a review for customers

If you do not get your answer, feel free to contact!