For any questions or assistance, contact our Customer Support at (888) 572-4020 or support@tophelpers.com.

Yes, you can cancel your move at any time, but a cancellation fee may apply:

• If you cancel less than 24 hours before the job, you are charged for 1 hour at the rate you booked.
• If you cancel within 1 hour before the job (a last-minute, same-day cancellation), you are charged for 2 hours at the rate you booked.

To cancel, please contact TopHelpers.

TopHelpers charges movers 25% of the first 3 hours of a job. For example, at $119 an hour the commission is $89.25 (119 × 3 × 0.25).

For 2-hour-minimum jobs the commission is 37.5% of the first 2 hours (at $139 an hour: $104.25, that is 139 × 2 × 0.375), because most jobs take about 3 hours and 2-hour-minimum rates are usually higher.

Customers pay this amount as the "Due Now" deposit when booking. It is deducted from the final bill, and the rest of the payment goes directly to the mover after the job is completed.